The process of documenting any issues experienced by customers and fixing these issues, allowing customers to go about their business hassle free and in good order.

  • What are the symptoms of the problem?
  • Where does the problem occur?
  • When does the problem occur?
  • Under which conditions does the problem occur?
  • Can the problem be reproduced?
 

John Baldwin IT - For Local & International Businesses

 

John Baldwin IT - For Local & International Businesses